Team Leader


Team Lead in KBC Shared Serviced Center is acting as a conduit between management and staff, a team leader is responsible for managing a group of people including motivating, coaching, KPI-setting, performance management and HR-management (interviews with potential employees, training and development, knowledge management, career guidance and evaluation).

Your responsibilities
  • provides purpose: provides guidance to the team with a vision of the team objectives in line with the overall SSC strategy
  • provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • encourages creativity and continuous improvement
  • allocation of work, ensures all necessary services are available and workload is under control
  • continuously monitoring capacity, efficiency, costs and risk of activities
  • participates in team meetings and huddles
  • part of the domain management team
  • sets up and maintains good cooperation with other teams in domain and rest of the organization (HR, Risk, Finance, ICT, …)
We expect

  • strong motivational and empowerment skills
  • is enthusiastic, inspires and energizes people
  • leads by example
  • strong communication skills, experience with communication towards internal and external parties
  • good communication skills in English, both written and spoken
  • strong relationship management skills
  • good organizational skills
  • results-oriented
  • takes initiative
  • strong problem solving and issue identification skills
  • independently makes decisions about his/her team and how to get the best out of them
  • stress-resistant, able to work under time pressure
  • remains calm under pressure
  • maintains a positive attitude no matter what
we offer

  • meal voucher card with an employer's contribution of 57 CZK, totaling 80 CZK / weekday = approx. 1140 CZK
  • Cafeteria benefit system = 675 CZK per month (paid by the employer) = 8.100 Kč
  • Multisport card paid by employer
  • company laptop, discounted mobile tariffs
  • fully paid hard / soft skills courses (MS Excel, Stylistic Writing, Presentation skills, Time & Stress management, Conflict handling etc.)
  • up to 1000 CZK for life insurance
  • candidate referral bonus
  • fruit days twice a week in winter, ice cream days in summer
  • free ČSOB employee account and other ČSOB products with a bonus (e.g. mortgage)
  • indefinite employment contract
  • possibility of working from home, 25 days of holiday, 3 My Days (extra holiday)

Jana Bořutová