Team Leader

Description

Team Lead in KBC Shared Serviced Center is acting as a conduit between management and staff, a team leader is responsible for managing a group of people including motivating, coaching, KPI-setting, performance management and HR-management (interviews with potential employees, training and development, knowledge management, career guidance and evaluation).

Your responsibilities
  • provides purpose: provides guidance to the team with a vision of the team objectives in line with the overall SSC strategy
  • provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • encourages creativity and continuous improvement
  • allocation of work, ensures all necessary services are available and workload is under control
  • continuously monitoring capacity, efficiency, costs and risk of activities
  • participates in team meetings and huddles
  • part of the domain management team
  • sets up and maintains good cooperation with other teams in domain and rest of the organization (HR, Risk, Finance, ICT, …)
We expect

  • strong motivational and empowerment skills
  • is enthusiastic, inspires and energizes people
  • leads by example
  • strong communication skills, experience with communication towards internal and external parties
  • good communication skills in English, both written and spoken
  • strong relationship management skills
  • good organizational skills
  • results-oriented
  • takes initiative
  • strong problem solving and issue identification skills
  • independently makes decisions about his/her team and how to get the best out of them
  • stress-resistant, able to work under time pressure
  • remains calm under pressure
  • maintains a positive attitude no matter what
we offer

  • international environment in a prestigious brand
  • 25 days of vacation time / 3 My days
  • meal vouchers card, Cafeteria system, Multisport card
  • contribution to pension scheme and life insurance
  • offer of beneficial bank products in KBC Group (ČSOB, Era, Poštovní spořitelna)
  • soft skills and hard skills trainings in company premises based on your development needs and your role
  • possibility of language education (English and Czech for foreigners)
  • unique company culture and environment (Relax rooms, Game room with XBOX, table tennis and table football, Children zone, Ice cream and fruits day and others)
  • flexible working hours and possibility to use Home Office
  • and much more …

Jana Bořutová